FINANCE · OPERATIONS · CUSTOMER EXPERIENCE

Hi, I'm Neena
Suwal.

A detail-oriented finance, administration and customer support professional who brings clarity to complex processes and care to every customer interaction.

Explore my experience ↗Let's connect ↗↓ Download CV
⌖ Bhaktapur, Nepal✦ BBA Graduate
01 / ABOUT ME

People-focused.
Detail-driven.

I am a dedicated finance, customer support and administrative professional with hands-on experience in fintech operations, financial reconciliation, transaction monitoring and office administration.

My work brings together accurate financial processes and thoughtful customer service. I enjoy resolving complex inquiries, maintaining reliable records and collaborating across teams to help daily operations run smoothly.

Analytical thinkingClear communicationReliable execution
02 / PROFESSIONAL JOURNEY

Experience that
makes an impact.

MAR 2025 — PRESENT
● CURRENT ROLE

Finance, Administration &
Customer Support Officer

DevanaSoft Pvt. Ltd. · Gatthaghar, Bhaktapur

  • Support customers via phone, email and chat, including payment issues, transfers and transaction disputes.
  • Perform daily financial reconciliations and investigate discrepancies with internal teams.
  • Monitor transactions, process fund transfers and maintain accurate financial and administrative records.
  • Coordinate with finance, operations and technical teams to improve service quality.
OCT 2023 — FEB 2025

Accountant

Bhaiya Pukhu Coffee Shop · Siddhapokhari, Bhaktapur

  • Maintained accounting records for sales, purchases, expenses and cash transactions.
  • Managed accounts payable and receivable, bookkeeping and financial reporting.
  • Handled billing inquiries and supported accurate payment-related documentation.
03 / EDUCATION

Built on a strong
foundation.

2022 — 2025
✧

Bachelor of Business Administration

Shubhashree College of Management

Kathmandu, Nepal
2019 — 2022
✧

+2 Management

Khwopa Secondary School

Bhaktapur, Nepal
04 / EXPERTISE

The skills behind
the work.

01

Finance & Operations

Financial reconciliationTransaction monitoringFund transfer supportAccounting recordsFinancial documentation
02

Customer & Administration

Customer supportConflict resolutionAdministrative supportTeam collaborationCommunication
03

Tools & Technology

Microsoft ExcelMicrosoft WordPowerPointTally ERPData entry
04

Languages & Strengths

Nepali · NativeEnglish · Professional workingProblem solvingTime managementAttention to detail
05 / JOURNAL

My professional
journey.

From accounting and bookkeeping to finance operations and customer support, each role has shaped the way I work and grow.

Read my story ↗
06 / LET'S CONNECT

Let's make great
things happen.

Have a professional opportunity or a question? I'd love to hear from you.

suwalnina12@gmail.com ↗
+977 9840484114 ↗Bhaktapur, Nepal
WhatsApp