My Professional Journey: Building a Career in Finance, Administration, and Customer Support

Every professional journey begins with a willingness to learn, adapt, and take on new responsibilities.

My name is Neena Suwal, and I am a finance, administration, and customer support professional based in Bhaktapur, Nepal. My experience includes accounting, financial reconciliation, transaction monitoring, customer service, and office administration. Throughout my career, I have come to appreciate accuracy, responsibility, communication, and the importance of a positive customer experience.

Building My Foundation Through Education

I studied +2 Management at Khwopa Secondary School in Bhaktapur from 2019 to 2022. I then pursued a Bachelor of Business Administration (BBA) at Shubhashree College of Management in Kathmandu from 2022 to 2025. My education helped build my understanding of business processes, finance, and organizational management.

Academic learning provides an important foundation, but applying that knowledge in the workplace has been just as valuable to my growth.

My First Professional Role: Accounting

In October 2023, I began working as an Accountant at Bhaiya Pukhu Coffee Shop in Siddhapokhari, Bhaktapur, where I worked until February 2025. My responsibilities included maintaining daily records of sales, purchases, expenses, and cash transactions; managing accounts payable and receivable; preparing financial reports; and assisting customers with billing inquiries.

This role helped me develop a disciplined approach to bookkeeping and record management. I learned that even small discrepancies deserve attention and that organized financial records help a business operate with confidence.

Expanding Into Finance, Administration, and Customer Support

In March 2025, I joined DevanaSoft Pvt. Ltd. in Gatthaghar, Bhaktapur, as a Finance, Administration & Customer Support Officer. This position expanded my responsibilities into customer communication, transaction monitoring, financial reconciliation, and administrative support.

I support customers through phone, email, and chat, helping address payment issues, fund transfers, transaction disputes, and account-related questions. I also perform daily financial reconciliations, investigate discrepancies, maintain records, prepare documentation, and coordinate with finance, operations, and technical teams.

These varied responsibilities have shown me how closely financial accuracy, operational processes, and customer trust are connected.

Why Financial Accuracy Matters

Financial records are most useful when they are reliable. Whether I am reconciling system records against transaction statements or maintaining accounting documentation, careful verification matters. Accurate records support clearer reporting, help identify discrepancies, and contribute to more dependable operations.

My approach is to stay organized, pay attention to detail, and address issues promptly rather than allowing them to accumulate.

Putting Customer Experience First

Customer support is about more than answering questions. When someone contacts a support team about a payment or transaction, they need clarity and a professional response. I believe that listening carefully, communicating understandably, and working with the right colleagues to investigate an issue are essential parts of good service.

Confidentiality is equally important when handling financial and customer information.

Skills I Continue to Develop

My experience has helped me strengthen my abilities in financial reconciliation, transaction monitoring, bookkeeping, reporting, administrative documentation, and customer support. I use tools including Microsoft Excel, Word, PowerPoint, and Tally ERP, alongside practical communication, problem-solving, teamwork, and time-management skills.

I speak Nepali as my native language and use English at a professional working level.

Lessons From My Journey

Several lessons have stayed with me: responsibility builds trust, communication makes collaboration easier, and small improvements in everyday processes can have a meaningful impact. I also believe that continuing to learn is essential as workplaces, tools, and customer expectations evolve.

Professional growth is not only about where I am today, but about the knowledge, experience, and values I continue building for tomorrow.

Looking Ahead

As I continue my career, I hope to deepen my knowledge of finance, business operations, administration, reporting, and customer experience. I am interested in opportunities that combine careful financial work with effective service and process improvement.

Thank you for reading about my journey. I welcome professional connections and opportunities to exchange ideas and keep learning.

Neena Suwal
Finance · Administration · Customer Support
Bhaktapur, Nepal